Security

Security for the safety of your personal information, MOTE Records store uses Shopify Payment Gateaway / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

Disclaimer

MOTE Records store's ambition is for the website to always be up and running, however MOTE Records store cannot guarantee this. MOTE Records store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the MOTE Records store can differ from their actual colours. MOTE Records store cannot be held responsible for any such discrepancy.

Price Changes

MOTE Records store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.


Payment

The MOTE Records store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the order is placed. Credit card payment is made with our partner Shopify Payments or Mollie. All transactions are encrypted and 100% secure. We also accept PayPal.

Shipping Charges

Shipping charges will be added to your order. Please view the MOTE Records store shipping rates for information on your specific shipping charge.


Currencies

MOTE Records store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.

Uncollected packages

MOTE Records store will, not pay shipping costs for uncollected packages.

Contact Information to Customer Service

If you have any questions please contact the customer service at moterecords@outlook.com

Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.